RETURN POLICIES:

   At The Golden Candle all of our products are carefully inspected before they are shipped.

  Due to the nature of our products, customized or used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

   You may return your unused product within 14 days of purchase. The buyer is responsible for shipping cost on all return items.   

   We do not accept exchanges.

TO INITIATE A RETURN

• Within 14 days of your order, please send an email to nat@thegoldencandle.shop or through our contact page with a return request, letting us know the reason for your return.

• Once your return is approved we will send you the return address and your Return Authorization number. 

• Please be sure that your package is returned using the same wrapping that it was packed in or something similar.  Be sure that the candles are protected and packed securely so that they arrive in good condition. 

• Please save the tracking information.